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- Frequently asked questions
Support with financial difficulties
We understand the worry and concern that you may face if you are having difficulties in meeting your mortgage repayments, which is why our experienced support team are here to help.
For more, useful information on what to do if you are experiencing financial difficulty, please click here.
Information about fees
Through the arrangement and life of your mortgage with us there is some important information that you will need to be aware of regarding fees and charges that may be applicable to you.
Please click here to read our ‘Tariff of mortgage charges'.
How to apply for our products
Our product ranges are exclusively available via financial advisers.
For further information on how to access our products or to find a financial adviser, please click here.
Important Information - 04/10/2019
We are pleased to announce the completion of the combination between OneSavings Bank plc and Charter Court Financial Services Group plc (CCFSG). CCFSG is the parent company of Charter Court Financial Services Limited which trades as Precise Mortgages. As a mortgage customer there is no change, everything remains the same, however if you do have any questions please call us on 0800 298 5714.
Please click here for further details.