Document library

We’re committed to ensuring that our customers can easily access the information they need when it comes to the products we offer and any support they may need around an existing mortgage. Our useful information catalogue has been created to provide all of this information in one convenient location.

Helpful information about our residential and buy to let mortgages

• Summary Privacy Notice
• Full Privacy Notice
• Customer information (first charges)
• General Mortgage Conditions 2018 (England & Wales)
• General Mortgage Conditions 2018 (Scotland)
• Tariff of mortgage charges

Helpful information about our bridging loans

Summary Privacy Notice

Full Privacy Notice

• Customer information (bridging loans)
• General Mortgage Conditions 2018 (England & Wales)
• General Mortgage Conditions 2018 (Scotland)
• Tariff of mortgage charges

Helpful information about our second charge loans

• Summary Privacy Notice
• Full Privacy Notice
• Customer information (second charge loans)
• General Mortgage Conditions 2018 (England & Wales)
• Tariff of mortgage charges

General information

• Summary Privacy Notice
• Full Privacy Notice
• Credit Reference Agency Information Notice
• Handling your complaints effectively
• Bereavement support: What to do when someone dies
• Where you can go for help
• Payplan: Debt plan options
• Payplan: Helping you find a solution
• Support with financial difficulties
• UK Finance - Help if you’re experiencing financial abuse
• Domestic Abuse Support

If you have a query regarding an existing mortgage account that you’d like to discuss further with our customer support team, please call them on 0800 298 5714.