Existing customer support number: 0800 298 5714

Existing customers

Thank you for choosing Precise Mortgages as your mortgage provider. Throughout the life of your mortgage we’re here to help with any questions you may have. Our customers are at the heart of all we do and we’re committed to providing service and support that goes the extra mile.

Our expert customer support team are able to help with questions that involve:

  • General account enquiries
  • Mortgage statements
  • Direct Debits and standing orders
  • Early repayment quotations.

What to do if you're experiencing financial difficulties

We understand the worry and concern you may face if you’re experiencing difficulties in meeting your mortgage repayments. Please remember, our customer support team are here to try and help and the sooner we’re made aware of any problem, the quicker we’ll be able to offer support, and talk through the options that are available to you. You can find further information on our Support for customers experiencing financial difficulties page.

Do you have a mortgage application in progress with us?

If your mortgage application is currently being progressed with us and you have a question we’d recommend you speak directly with your financial adviser. Whilst we’re happy to help and answer your questions, your financial adviser will be kept fully updated with the progress of your application and as such will be best placed to assist further.

Mortgage nearing the end of its term?

If you already have a mortgage with us and it’s nearing an end, please contact your mortgage broker and ask them to contact us regarding your options.

Your mortgage is secured on your home. Think carefully before securing other debts against your home.
Your home may be repossessed if you do not keep up repayments on your mortgage.