Complaints Publication Report

We fully investigate any complaints we receive and aim to resolve them to the satisfaction of the customer.
Firm name: Charter Court Financial Services Limited
Group: N/A
Other firms included in this report: None
Period covered in this report: 1 January 2022 – 30 June 2022
Brands/trading names covered: Precise Mortgages and Charter Savings Bank

Product/service grouping	Provision** (at reporting period end date)	Intermediation (within the reporting period)	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days but within 8 weeks	Percentage upheld	Main cause of complaints opened
Banking and credit cards	3.68 per 1,000 accounts	-	836	839	30.04%	69.73%	40.88%	General admin/ customer service
Home finance	12.42 per 1,000 balances outstanding	-	1041	959	34.31%	64.75%	38.27%	General admin/ customer service
General insurance and pure protection*	-	-	-	-	-	-	-	-
Decumulation, life and pensions*	-	-	-	-	-	-	-	-
Investments*	-	-	-	-	-	-	-	-
Credit related*	-	-	-	-	-	-	-	-
Claims management*	-	-	-	-	-	-	-	-

*We do not offer these products
**Number of complaints opened by volume of business