Complaints Publication Report

We fully investigate any complaints we receive and aim to resolve them to the satisfaction of the customer.
Firm name: Charter Court Financial Services Limited
Group: N/A
Other firms included in this report: None
Period covered in this report: 1 January 2023 – 30 June 2023
Brands/trading names covered: Precise Mortgages and Charter Savings Bank

Product/service grouping	Provision** (at reporting period end date)	Intermediation (within the reporting period)	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days but within 8 weeks	Percentage upheld	Main cause of complaints opened
Banking and credit cards	3 per 1,000 accounts	-	710	719	42.55%	57.44%	38.24%	General admin/ customer service
Home finance	15 per 1,000 balances outstanding	-	1167	1120	13.30%	86.07%	29.37%	General admin/ customer service
General insurance and pure protection*	-	-	-	-	-	-	-	-
Decumulation, life and pensions*	-	-	-	-	-	-	-	-
Investments*	-	-	-	-	-	-	-	-
Credit related*	-	-	-	-	-	-	-	-
Claims management*	-	-	-	-	-	-	-	-

*We do not offer these products
**Number of complaints opened by volume of business